Blue Grass Seed at Menards in Marion Il
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Page 20 Reviews 550 - 580
Jeanette of Kewanee, IL Verified Buyer
Original review: Aug. 20, 2014
Ordered fencing, posts and a special order gate at the Kewanee store. When delivery date passed, I telephoned the store to inquire about the delay. Store manager stated that there was no delivery scheduled, as this had yet to be paid for and not included in original paperwork. I was told that I needed to make separate arrangements for delivery at a different desk than where I had placed the order originally. When I complained that this should have been made clear when I ordered the fence, the manager snorted and repeated himself in a condescending tone. I am cancelling my fencing order and will purchase my fencing elsewhere.
Dovile of Lisle, IL Verified Reviewer
Original review: Aug. 16, 2014
Such a big store as Menards does not have 1-800 # for customer service??? I was shocked when purchased online some vanities and cabinets, and after 2 weeks noticed that my order "will ship in another 4 weeks!!!" That means 6 weeks just to order stuff probably from China or Hong Kong, and then it gets to you in two months!!! WOW... So disappointed. And when I decided to cancel order, start searching online for a CS 800 # and did not find it. Instead they have just simple "Email us" form, which usually cheap small companies does usually, that cannot even afford 800# to have. I'm recommend anyone who want to order anything from Menards.com online - think twice before you do it. First you pay them money upfront, so they can use your money for new orders etc, and second - you don't even have a customer service at all, except Email form. By the way, when I walk into one of the Menards stores and asked CSR about my order - they also said "we don't have anything to do with online orders". Ridiculous!! Beware!!!
Sue of Ft Thomas, KY Verified Reviewer
Original review: Aug. 16, 2014
Bought a pressure washer, defective right out of the box. 1 hour later back at store. Long story short, accused of lying and running pw with no oil. Menards is pathetic. Save yourself from terrible customer service and shop elsewhere!
Original review: Aug. 11, 2014
Being in my late 60's twice I went to pick up bunch of Cement Edgers at the Eau Claire west store. The first load was 75 and the second load was 125 edgers and both times, no one around to ask for help. Then I look out at a distance there both times when I was there, the same 2 yard workers were watching me load them on to my truck, not convenient location, have to carry them a bit as well. That last time I was there I yelled over to them and said "Must be nice to just stand there with your finger up your ** and watch a customer load their own?" I had more than half of them loaded and he came over with a smirk and said "How many do you need?" and I said "More than you can handle," and I said "Go away and hide some more."
Another instance I needed 11 sheets of OSB and I asked for help and he said that his fork lift was broke down and this young girl new on the job can help me. I looked over later and there he was gathered around a few other yard men just talking. This is our future we are in big trouble people. Since this is John Menard Home town, no other Home building stores are not allowed in this Great City of ** suckers, Mr. Menard threatens to pull the whole operations out so we are just stuck with China Johns.
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Original review: Aug. 4, 2014
On July 8th, my daughter and I went to Menards in Fort Dodge, Ia. She wanted to buy paint to redo her room. We ended up buying 1 gal. of primer and 1 gal. of white paint which we had mixed to stormy day grey. She also got some rollers, and masking tape. She paid for her purchase and out to the car we went. I put the paint in the trunk. As we were leaving the driveway there is a drop off onto 5th ave. And we heard the can tip over. I pulled back into the Menards parking lot and opened my trunk and the Grey paint we had mixed inside the store had tipped over and spilled inside the trunk of my car. I grabbed the can and put it inside the Menards bag and put the open can in the bag and took it into the store.
We had to stand in line at customer service for 30 min before it was our turn to be waited on. The girl I talked with told me to take the can back to the paint department and get a new one, which we did. We returned to customer service and they did the exchange, then I asked the girl if they were going to clean my car and she laughed at me. At this point I left and went home and returned to the store with my husband. We went back to customer service and talked to a manager. He informed her what had happened and she called another manager over who said it needed to be filed through Menards insurance. Amy came out and took pictures of my trunk and said someone would be getting a hold of us shortly. We received a letter from Menards insurance saying that once a product leaves their store, they are no longer liable.
So now I am stuck with paint in my trunk, 4 ruined lawn chairs, ruined Carpet in the trunk. We are planning on remodeling our kitchen this fall and we had already picked out our cabinets/counter tops/ and flooring at Menards in Fort Dodge, but since they are unwilling to take any responsibility in this incident, we will be buying all of our products elsewhere.
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Christina of Portage, IN Verified Reviewer
Original review: Aug. 3, 2014
I will never shop at any Menard's and will relentlessly encourage others to follow my lead. I had an encounter with the General Manager, **, at the Portage, Indiana store regarding a defective lawn mower. It ran once and broke down. We were given 5 shops to take the mower to be repaired but all 5 shops refused to service it. The reason was because the store doesn't pay them. When I explained to ** that we couldn't find a repair shop under the warranty, he handed me a new list with the same shops!! This mower was a gift to my husband and I was very embarrassed to have had it break down. When ** told me there was nothing he could do for me. I asked for a number to contact someone higher. He refused to give me any number and said that he has done all he could for me...which was to give me a list of shops that would not service the mower!
I asked again for the number of his direct supervisor. He refused again and called the Portage Police to come and mediate our conversation. They came and I was threatened to either be good with what he said or be arrested!!!!! This store advertises that it guarantees customer satisfaction. I was not satisfied with a product that was purchased at their store and was definitely NOT satisfied with the treatment I received! If anyone has to return anything to this store, please be aware that you could possibly have the police called on you If you aren't happy with being ripped off by defective machinery. Two officers showed up! I felt bullied and intimidated for simply wanting a number to contact someone to resolve my issue. No, this absolutely does not fall under the "satisfied customer" category. ** was the most unprofessional manager I have ever encountered and has no business being in the customer service industry, whatsoever.
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Karen of Sterling Hts., MI Verified Reviewer
Original review: June 20, 2014
I had the misfortune of choosing Menards in Chesterfield, Michigan for my fence project. They lost the invoice that the contractors had made with the "fence dept." so everything had to be ordered again. "Sorry," they said. This was done by the manager of the store. Delivery day came, no cement, no drills, etc. Half the order didn't arrive. Contractors got paid for a wasted trip. "Sorry," the store said. This from the General manager Mike **, TOP GUY at the store. Got overcharged, credit would be issued to credit card. "Sorry," says Mike. Didn't happen. Call to manager of the store, explained that their expert had ordered $140 worth of poles that I didn't need, so need another credit, in addition to the first credit. She'll take care of it, Sorry, she says.
Contractors come to install fence, that is dirty and scuffed due to not being packaged, which I was charged for. Contractors find parts missing, unable to complete the install. I am paying for all these mistakes by the way. Store manager Mellisa says, sorry. She also says, "NO compensation can be made for all the hours that have paid to the contractors who have to keep returning only to find that they can't complete the job." She says, "sorry, Menards doesn't compensate customers for anything." In other words, "WE DON'T GIVE A ----- ABOUT CUSTOMER SERVICE, OUR REPUTATION, OR HOW WE DO OUR JOB, JUST AS LONG AS WE HAVE YOUR MONEY!!. Menards mission statement is to treat their guests like family. THESE ARE JUST WORDS!!!
It has been almost a month and I still don't have a finished project, still waiting for missing fence parts, credit due me and a promised phone call from Mike **. Not having any other choice, I called my credit card company and had them do a "charge back" of part of the money Menard's had been paid. Once they have your money, they are in the driver's seat, the position of being able to thumb their nose at you and ignore you. Maybe now, they will call me to discuss that word that they don't like to hear - COMPENSATION!! Don't ever shop at Menard's, find another home improvement store, ANY other store. They don't know what to do or how to do it! And their policies on customer satisfaction suck!! Go to a Sears store, they DO believe in their customers being satisfied. Stupid me, I always assumed that was a priority for businesses in order to thrive. Bottom line, I'm THE ONE WHO IS "SORRY"!!!
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Dean of Sunrise Beach, MO Verified Reviewer
Original review: June 18, 2014
This was the third incident with Menards and I will not be going back.
1) A few years back, at the grand opening of the Jefferson City, Mo. Menards, I purchase several hundred $ worth of treated lumber for decks I was building. This lumber warped extremely bad within the first 3 months after installing. About 30% of it curled so bad on the ends that I had to cut 32"s off the ends and replace. I contacted customer service via email. The rep that corresponded with me would only say "we are less expensive and better quality than our competitors" (insinuating I was either trying to rip them off or blind). There was no inquiry as to how much or what actions I could pursue. I believe that they had rushed the wood to the store for grand opening without it have the proper time to cure. I vowed to never buy lumber from them again, and haven't.
2) I am doing a major master bedroom/bath/closet remodel. 3 weeks ago, I went to the Lake Ozarks, Mo. Menards for doors. I needed 6 interior and 1 exterior. I purchased them. Went to the lumber yard and stood around for 5 minutes (no one around and no doors marked). A box truck with Menards painted on the side of it pulled up. 4 yard employees immediately began loading and working with that vehicles. I waited another 5 minutes and finally cornered one of the young men and gave him my order. Waited an additional 20 minutes with no idea what was going on. The work with the Menards truck continued with 3 yard people. At that point, I went back inside and cancelled the purchase and had the several hundred dollars taken off my credit card. In addition to never purchasing lumber from Menards, I have vowed never to purchase anything that would require receiving from the yard.
3) Yesterday (06/17/2014) my wife went shopping for electrical supplies (lighting, switches, fans, etc) grout, thin set, backer board, drywall and miscellaneous for the remodel. She stopped at the Lake Ozarks, Mo. Menards to at the lighting. She had questions and went to the service area requesting help. They said they would have someone meet her there right away. She milled around for a few minutes and caught an employee walking by asking if they could help or get someone that could. They indicated they would get someone over there. 10 minutes later, no one had showed up. She complained about this to the service desk at the exit of the store and they handed her a form to fill out and mail in. We purchased over $1,000 worth materials, none from Menards. Now, in addition to lumber or anything that comes from the yard, we will not be purchasing anything from this or any other Menards store.
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Michael of Jackson, MI Verified Reviewer
Original review: June 11, 2014
I purchase a lawn mower from Menards. The rear wheel broke of the third time I used it. This was within 3 weeks. They would not exchange or refund my purchase. Sent me to what they had listed on their computer as an authorized service center. Went to service center - they refused to fix under warranty. Went back, talked to department and store managers at Menards. What a lot of **. I sent an e-mail to Menards customer service, more **. The e-mail was not even sent to an authority figure. This is not the way to treat the public, without us there would be no Menards. I like others in this forum will never visit Menards again. Do you think they care?
Original review: June 3, 2014
Bought a new Remmington Weed Eater, took home, didn't have time to use for a few days, then I read all directions carefully every step... Started unit and it didn't run very well, tried again the next day same thing... Tried to return in 8 days after I bought it and since it had gas put in it they would not take it back or exchange. And I am now told I need to take it to the service center 45 minutes away from my house and I already live 20 minutes from the store... I even asked to talk to the store manager, and nope that is policy.... 8 days and didn't even use to weed whip, just ran it.... I am going to Lowes or HD from now on... ughhhhhh...
Original review: May 31, 2014
THE CUSTOMER SERVICE stinks!! It was very hard to try and find someone to help. When we did finally see someone in the outdoor area, they said it would be a @ least 25 min. wait to get a fork loader over to where we needed them. WE DIDN'T EVEN NEED A FORKLIFT... JUST A MAN WOULD HAVE BEEN FINE TO HELP LOAD. My Husband who is 50... loaded 45, 50# bags of rock and never did one person come to help as they said they would. On our way out, we saw 4 forklifts with no one on them and not being used. When ya want help, you have to go inside where the air conditioning is on to find anyone. When they see you coming, they run for cover... We spent a total of $319.36 at the Menards in Marion, IL. at 2500 Blue Heron Drive. WE WILL NOT BE BACK!!!
gary of Cloverdale, IN Verified Reviewer
Original review: May 20, 2014
IF you want to be able to return a gas using item, don't buy it at Menard's. I bought a Weed Eater a few days ago. It didn't run great the 1st use but today for the 2nd use, it wouldn't start. Tried returning it but was advised of their store policy to NEVER refund money or give store credit to defective gas items. They have to be taken to a repair shop and the cost is on the buyer. BTW, the repair shop is in another town 20 miles away. I read it after I got home online, no returns if it has had gas put in it. How would you know it's junk if you didn't put gas in it and TRY IT? RIPOFF and pissed! Headed to Wally World. Grrrrrrrrrrr.
Joshua of Grand Island, NE Verified Reviewer
Original review: May 15, 2014
I purchased a wood-burning stove for my RV school bus conversion a few years ago. Menards in Decatur, IL had a huge bulky one that was too big for my bus, and a more expensive petite one to choose between. I chose the more expensive petite one that had a window, and would work perfectly. After purchasing the item, I drove my bus/RV into the yard and where two employees were waiting to load the item for me. They were very helpful, and the security guard made several good comments about my bus/RV on my way out. When I got home and opened up the crate, I realized they'd given me the WRONG stove. I was now the sad owner of a huge bulky stove, with no window, that I paid extra for!
I figured I could just return it, but after a few minutes searching for the receipt, I realized the gate guard had never given it back to me. I talked to the manager, but he assured me his loading guys would never have given me the wrong product, that the gate guard would have checked the item for accuracy, and that the gate guard would never have kept my receipt. To be sure, I should have gotten a pry-bar and opened up the crate, but nobody really does that until they get screwed over once or twice. And now I get to sleep with all the windows and the door open, while sweating to death all winter because my stove is WAY too hot even with just a couple Elm logs.
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Lea of Vineyard Haven, MA
Original review: May 5, 2014
My young son needed a lawn mower to mow his yard. He recently moved into his first house. I told him to go to Home Depot as I had never heard of Menards. He told me he needed to get the mower and get to work on Sat. He works 7 days a week and has two jobs. He was hesitant to buy the mower, but was told by the sales agent that he could get the warranty on it and then he would be completely covered if it ever broke down. So he did. He took the mower home and put gas and oil in it and it started right up. It mowed for about 15 minutes and then it died and would not restart. He took it back to Menards and they told him that because he put gas in it, they could not return it. He said, but I have a replacement warranty that covers everything. They said - that warranty won't go into effect until after the manufacturer's warranty expires. So they just continued to say that they Can't take it back. He paid cash for it so he cannot dispute it with his credit card.
This kid is a hard worker, he pays his bills, he has student loans, he has a bachelor's degree, and this business has let him down. Of course, after reading all the complaints here about their service and quality (which they tout as their slogan), and reading Wikipedia about the many millions of dollars in fines that they have received from the government due to gross negligence and downright rebellion of environmental laws, I realize that they are out for the almighty dollar at ANY cost and they do not care about Quality or Service or Customers. Please do not patronize this store - all locations are the same! Tell your friends to check them out, shout it over the internet. This company is #3 behind Home Depot and Lowe's and they should care more, but they don't.
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Paul of Litchfield, MN Verified Reviewer
Original review: April 29, 2014
I have been buying products from Menards for over 20 years. I was at the Hutchinson, MN location today to buy grass seed and a few other things for the spring lawn clean-up. So I was talking to a young lady about grass seed and notice that the seed in the back on the shelf was older than the seed that was in front so I ask the lady to move the old stuff up to the front so it move and that company won't lose money because grass seed does have a shelf life. This lady said it was not her job but it was her department. It starts from the top. If the owners don't pay attention, why should the managers and workers care? Maybe they should hire me to go around to their stores and get things done. Thank you for your time.
Patrick of Elmwood, IL Verified Reviewer
Original review: April 15, 2014
I am a contractor at Menards and I have been getting a lot of damaged flooring from them that has been damaged from the people in Plano or the fork lift drivers at Hoskins. I pick it up and open it at the job site and there is grease or holes in it from the forks or the pole.
kirby of West Des Moines, IA
Original review: March 15, 2014
Fired for being 1 minute late. Fired and didn't get paid for my last day, the day they fired me. Menards could care less about labor laws. They think everyone is stupid. Guess you must be, or you wouldn't be working there. Des Moines Hickman store has one particularly stupid manager named **. He is a huge **.
John of Minnetonka, MN Verified Reviewer
Original review: Feb. 18, 2014
I purchased a Snow Devil Snow Thrower for $500 2 weeks ago. The assembly I was told would take 1/2 hour. 2 1/2 hours later, I completed. I know I am not the smartest person on the planet, but I am far from dumbest. I filled it with oil and gas. 2 weeks later, when the snow flew, I fired up my brand new snowblower. I blew 1 strip, only 3/4 length of my driveway when it died. I could not restart it, and the pull was much harder than before.
I checked and rechecked start settings - choke open, turn on, gas on, prime 2 - 3 pumps, throttle 1/3 open. I tried several different settings, could not restart. I called Menards, they said since I put gas in it. I had to take to one of their authorized service dealers - Cedar Small Engine. I called them - they said the Snow Devil is the biggest piece of crap ever assembled. I tried returning to Menards. Eric the Customer Service Manager said he called Cedar, and since it was after hours, they could not verify. He is verifying in the morning.
I have wasted 5 hours of my life, heavy labor driving this back and forth 3 times, soon to be 4th, all because Menards customer service is 0 out of 10. Worst ever!!! Do NOT ever buy anything from Menards. Go anywhere else!
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Britteny of Green Bay, WI Verified Reviewer
Original review: Feb. 17, 2014
On January 12, 2014 my father purchased two bathroom fans online, order # **. He came to the conclusion, after making the purchase that the fans were not fit for his needs and he needed to return them. On Saturday, February 15, 2014, we went to Menards East Green Bay, store # 3123 to return the fans he had purchased previously and to purchase some other needed items for one of the renovation projects he is working on. He was told by the representatives of the store, ** and ** that in order to return the items he would be subjected to a restocking fee because these fans were special order.
The issue here is that prior to checkout, on the website there is nothing that states anything about the item being a special order or anything stating that if you do try to return said items that they will be subject to a 25% restocking fee. The site should clearly state those said terms otherwise anyone is misled into believing that they can return these items without any repercussions. While these two issues about the website were expressed to first, ** was not helpful but at least considerably understandable of the situation and he knew his hands were tied.
Next, we asked to speak to the next person in the chain of management, we were directed to **. He was far from helpful for being a general manager. We showed him through our whole process of utilizing the website and how we checked out to even prove to him that there was nothing indicating the 25% restocking fee from our items. There was more of an issue with him than just not being helpful his demeanor, tone, and attitude were degrading. He even took things as far as saying, "I can't buy these fans back; nobody is going to buy a $400 fan."
He talked down on my father, like he has not made any purchases or returns with Menards in the past. He has always been a very loyal customer. I am quite sure the company is able to view through my father's information the amount of purchases he has made here. You would think with all of the money and the time he has spent here he would receive slightly better treatment. He immediately received no help from ** and when we asked to speak to whoever was above him, he rudely said, "Go ahead, John Menards." This is obviously not the correct chain of managerial staff to go from a general manager to a CEO of such a large company, but we said okay asked for the contact information. He then handed us a comment card and turned away.
My father was actually quite offended that he acted in such a way that he immediately left the store and decided to not even make his other necessary purchases. After making so many purchases with Menards he has never had an issue with any returns. As an onlooker to the whole situation, I cannot get past the thought of what just happened, the treatment he received from a general manager was far from acceptable for any type of business. I am completely appalled by the service of Menards. Feel free to contact him through the information of his construction company. I am sure Menards has his information on file. If you would like to view his credit card purchases to help Menards understand the frustration he may have I am quite sure he would be happy to provide a representative with that information. Regardless, I appreciate you taking the time to read of my concerns.
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Original review: Jan. 28, 2014
The Menards store in question is on State St in Saginaw, Mich. The store has 1 Amigo for the whole store. Disabled people are out of luck because it's either in use or inoperative. I have repeatedly requested more Amigo's to no avail. Talking to the employees makes no difference as they tell me the home office doesn't give a rat's ass.
Larry of Oak Forest, IL Verified Reviewer
Original review: Jan. 15, 2014
Ordered a hot water heater for $377 online. Did not know about the online 10% restocking fee or I never would have done it. Same price if I had just walked in and bought it in the store. After draining my heater to prepare to replace it, notice that it was plugged up. Flushed out the heater and its working fine. Tried to cancel the order the same day and was told there would be a 10% restocking fee. For what? It never left the store and was an in stock item. Plan to go there in person but everything I'm reading says it won't do any good. Have been shopping at this store since it opened 20 years ago and never had an issue returning anything for a full refund. First and last time I ever purchase anything from Menards online.
Briann of Urbana, IL Verified Reviewer
Original review: Oct. 31, 2013
I bought 4 doors from Menards but I requested to have 2 of them with only one hole for the door handle instead of the conventional 2 holes in each door. I went to the store in 2 separated occasions. I was told on our first visit that a door with one hole could be ordered for me. I asked if I did not like the color if I could exchange it and I was told that there wouldn't be a problem but the manager would be the one authorizing the exchange. I bought the over $1000 doors and now that I want to change for a different color, 2 of them, I am being told that the change is not authorized unless they keep 25% re-stocking fee for the exchange. The doors were never picked from the store. At the moment store employees are rude and inflexible. I will never buy again at Menards.
Jody of Preston, MO Verified Reviewer
Original review: Oct. 17, 2013
We purchased a Whirlpool electric range on August 30, 2013. We had to take it home ourselves since Menards does not deliver, like Lowe's and Home Depot. We were installing a new kitchen floor so we did not connect the stove until the floors were complete. When we did connect it, the top of the stove worked but not the oven. We wrapped a big quilt around the stove and duct taped it closed. We then loaded on our truck and went to return the stove to Menards. We live around 45 miles from the store. Somewhere along the line, the quilt flew off and the stove fell forward, breaking the glass door of the oven.
When we got to the closest town, we stopped and called Menards. We were not going to drive all the way out to their store if they weren't going to let us return it. We asked for manager and was given to a front end Manager, named Robert. We explained the situation in great detail telling him when we bought it, what was wrong with it, and how the door had broken. Robert told me that since the stove was defective in the first place, to go ahead and bring the stove in and he would return our money. So we drove the rest of the way there.
We went in to customer service and explained everything to them. The girl told us to drive around to the loading docks and have the men take the stove, then come back to her with the pink slip and she would return our money. We drove to the dock and the employee there said they don't accept items that are over a week old. We explained to him that we had gotten an approval by the front end manager. The employee said he had to go verify this. He came back with another gentleman who said the same thing. We told them again that it had been approved by a manager. Then they left and came back with another gentleman who said he was the Store Manager. That he had talked to Robert and Robert didn't realize that we had purchased this several weeks ago.
We told Eric, the store manager, that we explained all of this in great detail to Robert. Then Eric, told us that since the door was broken that they couldn't accept it because then they couldn't get their money back from Whirlpool. We asked him, "Why then did Robert tell us to bring it on in if that were the case?" Eric said that Robert didn't know the glass door was broken. Once again, we told them that we had explained everything to Robert in great detail. Eric told us that it didn't matter what Robert told us, that he, Eric, was the store manager and he made the decisions.
We asked to speak to Robert but Eric told us that he was Robert's boss so it wouldn't do any good. We explained that we never would have driven all the way to their store if we hadn't been told we could get our money back. Eric said that was too bad but that his hands were tied. Nothing more he could do. They ended up taking the stove to their dump and we were sent on our way with no money, no stove and no satisfaction. We will NEVER go to Menards again. And we will make sure our friends and family do not shop at Menards. Lousy customer service. Poor retail business ethics.
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Linda of Bayard, NE Verified Reviewer
Original review: Oct. 14, 2013
On October 13, 2013, I purchased a 20-inch Remington chainsaw and some chain saw blades from Menards in Scottsbluff, NE. When I was looking for the correct blades, I asked for assistance from Blaine, the Department Manager, and he instructed me which chain saw blades I needed. When I pointed out that the packaging said that the blades weren't made for my chainsaw, he was very rude and under his breath made a comment about women and power tools. I took the new chainsaw and blades and proceeded to where we were cutting fire wood. The blades that he told me were correct were the wrong ones and the new chainsaw I purchased would not run.
So the next day, we emptied all the oil and gas from the saw and took it and the chainsaw back to the store, where we were told that we had to take the chainsaw to the authorized repair dealer to have repaired. We explained that the dealer had done very poor repairs for us before and since the saw never did work, we just wanted to exchange it. We have an 18-inch saw of the same brand that works great. Also told them that the blades were the wrong ones. The customer service person called Blaine and he proceeded to tell me that the blades were the right ones and that we did not know what we were doing. We asked to speak to the manager which was a total mistake. He basically didn't care and refused to do anything.
When we asked if he could find another authorized repair place, we were told that was our problem. So we asked for our money back and he threw his head in the air and walked away, saying, "I'm done with you." So we got our money back on the blades and left the store. Now we are stuck with a brand new chainsaw that will not run and when we checked with the dealer, he said it would be 5 to 6 weeks before he could get our saw done. Don't buy gas-powered tools. Once you add gas and oil, if they don't run you're stuck with them.
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Rita of Metamora, OH Verified Reviewer
Original review: Sept. 19, 2013
We had ordered steel doors for a shed. We had waited a month for the doors. When we received them they were not what we ordered. We had talked to customer service. They said pictures are not always accurate. They told us we could return them for a 25% restocking fee. The doors were very thin. Two employees said they wouldn't even put them on a shed. I had asked the general manager to look at the doors. He saw them and immediately started to laugh and said "yep, those are steel" while still laughing. I had asked him if he would put them on his shed. He would not answer. I had asked him a second time and again wouldn't answer and started to laugh. Then we were told we were at fault since we had no idea what we were ordering.
We have been in rough carpentry for 20 years. We know what we ordered and what we received was not the correct product. I am starting to believe that Menards runs a scam. You order a product, they order what they want. It comes in a couple months later. You try to return it they charge you a fee. You are out the product and 25%. Who profits?? Menards. Essentially, the customer is scammed out of money. Who wins??? Menards. They say customer service is 100%. How? You can't find a number to talk to a person. They tell you to fax or write a letter. People, read the reviews. The theme is the same. The product that was ordered was not the same received. Menards SHAME ON YOU.
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Ron of Wilmington, IL Verified Reviewer
Original review: Aug. 22, 2013
MTD 173cc Yard-Vac 2701035 - This thing only picks up very small or lightweight particles! You will get covered with tons of dust as the bag is poorly designed! Tried to take it back to Menards but they will not take it back! That's because they will not take it back due to gas was put in the unit and ran! The manager at the Bradley, IL store would not help in any way! He said I have to take to a repair service center and have them check it out, which I did and they told me it's a piece of junk and will not do what it is designed to do. But they will not put it writing. So I am stuck with MENARDS junk!
Dennis of Tiffin, OH Verified Reviewer
Original review: Aug. 12, 2013
A consumers guide for shopping at Menards, the BIG CAN'T store. After having three bad incidents ourselves and feeling the frustration of trying to get Menards to do the right thing, we started reading the numerous complaints filed on the internet. We soon found some complaints had been filed over and over again. We decide to start the do's and don'ts list for shopping at the BIG CAN'T store. Note, the views expressed in this article are our own and do not necessarily represent Menards' positions, strategies or opinions.
THE DO'S AND DON'TS FOR SHOPPING AT THE BIG CAN'T STORE
1- Do keep shopping at Menards. We know you're frustrated from trying to get the manager and support services to help you. There is a reason they won't help, yep, they CAN'T. So keep shopping at Menards. Now be smart, never buy any high price ticket items, EVER. Only buy low price items that are cheaper than you can find anywhere else. It's to your advantage. Use Menards as a five and dime store.
2- Do buy any items that are free after rebate. Give the items away if you want, but use the rebates to buy the small ticket items you normally purchase. The only cost to you is the price of a stamp to mail in your rebates. Note you can send in multiple rebates in one envelope.
3- Don't ever buy any item that requires you to add gasoline. The warranty becomes void if you do. If it breaks down because they sold you a defective one, they won't take it back. Why? Because they CAN'T, you voided the warranty. (numerous complaints filed)
4- Don't ever buy custom items. For example, don't buy custom cabinets, there is a 25% return fee. If they make a mistake and send you the wrong style or color, they won't take them back without a 25% charge. Why, they CAN'T. (multiple complaints filed)
5- Don't bother asking for a discount on a display model. You're just wasting your time. They won't give you one. Why, they CAN'T. (happened to us) Be careful, they might try to charge you a $10. assembly fee.
6- Don't ever buy an item off their internet site. You might think you're getting a new item, but they freely substitute display models or even a returned and/or damaged one. (yea I know, false advertising, happened to us)
7- Don't think because you spend thousand of dollars every year in their store that they will make things right when you have a valid complaint. They will not. Why? Because they CAN'T. (happened to us)
8- Don't bother contacting a manager or Menards support. They will not help out. They are a united front that will give you the run-around until you get tired of complaining. If you are persistent enough to get an actual answer, the answer will be, they CAN'T. (happened to us)
9- Don't bother filling complaints with state and federal agencies, it's a waste of your time. The BBB has sent them numerous complaints. They don't respond. They are a company without scruples.
10- Do take multiple picture of your vehicle if it is damage by Menards in their yard. They will lie about whose fault it was and you will have to take them to small claims court. They will bring in a high price lawyer. If you don't have pictures, there is a good chance you will lose. (the person who filed this had pictures he won)
11- Don't expect Menards to bring in an item from another store. They will not. Why, they CAN'T. (I dont know of another store that wont do this) (happened to us)
12- Don't buy any large quantities of building or landscaping materials and have them delivered. They may include damaged and returned items in the lot (on purpose). Do not accept them or return them as soon as possible. Good luck!
13- Don't buy large quantities of an item on sale that are stored off the premises and have them delivered. This is Menards' way of reducing their crap inventory of that item and they will dump them on you. (happened to us)
14- Don't expect Menards to stand behind the products and services they sell. For most of their higher price items and services, they do not. Why, they CAN'T. (they always have an excuse)
Last- Do hate Menards. Your hate has manifested because you were forced to see the truth. Menards is a store without scruples. They do not value their customers, even their best ones. We know most stores would bend over backwards to keep customers like us. Menards is definitely not one of them. Now, do not let your hate consume you, stay focused. The only way to hurt Menards is to reduce their customers base. Feel free to add to the do's and don'ts
list. Push this list around on Facebook, Twitter or what ever media you want to use. Bad mouth Menards to who ever will listen. Print the list out and pass it around to Menards customers. At the very least, it's fun reading. If you are really pissed, take out an add in the local paper. Let's get the truth out about the BIG CAN'T store. Who knows, maybe someday Menards will want us back as customers. Then we can look them straight in the eye and say, we CAN'T.
Translation, when Menards says they CAN'T, what they truly mean is they WON'T. We know most stores routinely do what Menards says they CAN'T, but those stores want to keep us as customers. If you are a customers that still thinks Menards is a good store, I invite to read the complaints on the multiple sites that have been started just to report them. Reserve lots of time, the list of complaints goes on and on. Remember, most people don't even file complaints. So to have this many complaints filed is testimony to their customer service or lack there of. (there are even complaints file by their own employees) If you still continued to shop at Menards and buy big ticket items, it's just matter of time until you will see the true side of Menards. Then don't whine and complain, at least you were told ahead of time, you just chose not to believe.
We sent a version of this article to Menards to see if they wanted to add to the list. We told them it could save them time if the customers knew ahead of time what complaints had no chance of any action being taken by Menards. No response! We imagine if they had responded, they probably would have said they CAN'T. Subject - Do you want to add to our list? We wrote this article to help us get over our frustration with Menards. Then we though, this could benefit both of us. We're sure you're tired of getting all those complaints from worthless customer. We're sure you're tired of having to give them the run-around until they quit complaining. Just give us a list of the thing customers complain about the most. We will add them to our list. Hurry, we will be posting this soon. If the customers already knows ahead of time about issues you CAN'T do anything about, maybe you will get less complaints. Yea, I know, it's a win-win for both of us.
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Original review: Aug. 2, 2013
Purchase power washer July 30 2013. Put together July 31st 2013. Gas power washer would not start. Called customer service as instructed by do not return tag. Customer service rep stated that I could return the power washer to the store. Return power washer to store on Aug. 1st. Spoke to manager at Menards and Jarvis the Snap On representative. Result, would not return my monies and was instructed to call Snap On customer service center for a authorize repair center. I am not happy with the product and want my monies returned. I have no choice.
Hywatha of Naperville, IL Verified Reviewer
Original review: July 15, 2013
I have been looking for a job for several months and placed my resume on every Internet site possible! A lady by the name of Denita ** called me and ask me was I available for a phone interview and she was from the human resource recruiting department for Menards! I was so excited to finally have a part time job! This is the first year my boys have not had to go into the hospital out of thirteen years! I was told to evaluate the employees! After all Denita ** told me to look at the reviews and see why they needed consumer relations employees! So my job description was to go to my neighboring Menards and evaluate the customer service desk because that's were they have the most problems. I had to find anything in the store and return it without a receipt and get store credit but nothing over 100 bucks! That sound so easy! She told me my commission is the store credit I received! I asked her how would loss prevention know it's me and she told me she needed a copy of my ID and she will enter me in the system!
If I sent it to her that day she can put it in by the next business day! I did and she called me and told me she received it! I was so excited to start! It wasn't much but I told myself it will keep the extra money I spend on paper products for the house in my pocket! So I went and it was fine, I was treated great! They asked me for my ID and I purchased the items with the credit I received. I was told I couldn't do the same person so throughout the month of June it was always the same person every time I went there. I went about 20 days later feeling a little discouraged saying this job kinda sucks! So I did it again but this time store security arrested me and now I'm fighting a case because I thought I was an employee! I called the corporate office only to find out this is not their first time hearing of this and it's nothing they can do about it! Now I'm being charged with 2 types of retail theft! I'm very pissed! I don't need this type of trouble in my life! I'm a single parent with 4 kids and two of my boys are disabled! I'm so very pissed!!
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Tim of Cole Camp, MO Verified Reviewer
Original review: July 3, 2013
I purchased a freezer which lasted 5 months then ruined $1,000 worth of beef! Do not purchase a professional series freezer from Menards. If it breaks, you have to send it freight prepaid to Miami, FL for repair. The cost of shipping is more than buying a new freezer. This works out well for their company. They can produce any kind of junk they want and not have to worry about repairing or replacing it... Good job, Menards. I hope you go close!!!
Source: https://www.consumeraffairs.com/retail/menards.html?page=20
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